In the event that an online purchase does not meet your expectations, Apilat accepts returns of unused items within 14 days from the date of shipment. We will be happy to accept items in the original packaging, unused, and with all tags/labels attached. For hygienic reasons, we cannot accept returns of body, briefs and bra. Apilat reserves the right to refuse the return/exchange of any merchandise that does not meet the above requirements.
To initiate a return, please send an email firstname.lastname@example.org item link, your name, order number, and items code you would like to return and specifying the reason you are returning the product: if you prefer a refunding or if you prefer to exchange the size/colour of the same article purchased, if available. A customer service member will reply within 48 hours, except for the week-end and festive closures, with a Return Authorization Number and the instructions on how to proceed.
Please be informed that the shipment costs to send back goods and import dutes and taxes to Ukraine are at your charge.
You can choose the courier you prefer. It is not necessary to use DHL, but for your security, we advice choosing a courier or a post service that consents to you the tracking and the return receipt of your shipment. Apilat does not take on the responsibility of your return shipment. For product exchanges Apilat will waive shipping charges on your re-order. Important: in case of exchange, please be informed that that we will not accept returns of purchased items that have been previously returned.
Also, we make our products according to measurements of our client. We do everything possible all our items fit your body. As your item is made especially for you and to your sizing and height we cannot offer returns, but this has never been a problem. We can post fabric swatches and also provide further images when requested- we are here to help you as much as we can and understand that purchasing your wedding lingerie is very important, but our items will not disappoint as they are even more beautiful in real life! All items undergo high-grade professional quality control to ensure fabrics and manufacturing are of the highest standard. In case of a manufacturing, fault items can be returned for a replacement/repair.
To be sure that you will like material that we use our items you can order swatches of fabrics and lace. You just need to write in form “ask about product”.